Implementation

There are many different reports and sources*, but typically between 49-68% of all IT projects fail. We are very proud to say 98% of our Agility projects are successful.

We have over 30 years proven track record of implementing effective work management software solutions for our customers. Our teams of Implementation Consultants work with our customers to deliver rapid deployments of Agility across a range of sectors. Using their extensive knowledge and expertise they are able to share and make your Agility installation a successful one, bringing benefits and improvements across your entire business.

Each implementation project will be treated with the same commitment to quality, communication and delivery regardless of it’s size and scope. Our commitment to quality is evidenced by our ISO9001 certification from DNV which was first granted in 1998 and our Microsoft Partner status that is dependent on achieving independently recognised levels of customer satisfaction from our client base.

Our comprehensive program of Training Courses have been created to provide your team with the right level of skill and knowledge appropriate to their user level. Each course is supported by a comprehensive manual including practise exercises which is included in the price of the course. We are able to deliver our training courses from our local offices or at your location as part of our services.

Our Customer Online Support Portal allows registered Agility users to log any support issues directly with us around the clock.

During 2106, we closed 97.56% of customers support tickets on time to our agreed SLAs

By investing in our services and using the experience of our professional Implementation and Training teams, our customers will obtain a maximum return on investment in the minimum time.

Our years of experience have taught us that every project is different, If you would like to discuss your specific requirements with us please contact us.

 

*cio.com, KPMG.com, zdnet.com

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