Efficiency, Transparency and Compliance
In the healthcare sector real time performance management, customer satisfaction and quality and compliance monitoring are vital management tools.
You want effective two-way communications with the professionals in your organisation
Agility’s helpdesk empowers everyone on your sites to quickly and easily interact with your department. Using self service work requests, requirements, problems or potential problems can be easily logged online.
The helpdesk interface guides the user to input all the essential information so every job gets the right person with the right equipment.
Work orders, ranging from requests for cleaning up spillages, portering movements to requests for more project-based work, like ward deep cleans, can be logged and assigned using Agility. The requests can then be reviewed by the appropriate service manager and allocated either internally or to an appropriate contractor.
In addition to logging requests and assigning each task, Agility ensures that the person making the request receives an email job confirmation giving an indication of when and by whom the work will be completed. Once their request is completed, an email is sent to the person who raised the enquiry so that they can check they’re happy with the job done.
Performance / Compliance
‘Accountability’ has become a buzz word in your organisation
Agility allows you to set and monitor your Key Performance Indicators (KPIs). Metrics can be tailored to match your Service Level Agreement (SLAs) and a couple of clicks will give you a clear visual picture of your workload and your team’s performance. A couple more clicks and all the graphs and documents you need can be pulled into attractive and useful reports that will give an overview of your performance.
Agility schedules can be set up to ensure that statutory inspections and critical tasks e.g. maintenance, training, health and safety assessments, deep cleans, legionella inspections, other key hygiene commitments are completed by the correctly qualified operative, rigorously and on time. The relevant documentation can be automatically generated and is always easy to find.
With simple incident reporting and comprehensive maintenance recording Agility helps to ensure your health and safety and risk assessment records are consistent and complete.
You want to meet and exceed you service level agreements (SLAs)
With Agility tracking your team’s work response and completion targets, customer service level agreements (SLAs) can be monitored real time. Escalation alerts and ‘Hurry Up’ messages can be dispatched to mobile teams to ensure urgent jobs and ones that are getting behind can be picked up and fast-tracked.
Schedules, Resources and SLA’s
You want to spot issues before they become problems, prevent accidents before they happen and track work accurately so you have a transparent overview of activities and performance and can easily identify improvement areas.
Agility allows you to prioritise and schedule repairs and requests into regular rotas for the maintenance team. Once the schedule is created, Agility will automatically generate planned preventative maintenance (PPM) work orders. Each PPM work order can be given a lead time so that the job is created with enough time in advance of the start for planning required to be carried out.
You want to send the right person for the job – first time, every time
In Agility you can automatically check an employee’s skills and availability. You can click and find free time slots in the chosen date range and track employees backlog jobs and current jobs, with live status updates.
You want your staff to get the credit that they deserve
Agility offers you a clear overview of the work that needs to be done, so you can confirm resourcing levels, see response times, manage and assess all tasks carried out.
Agility monitoring enables you to check the performance of third party suppliers and prove the quality and quantity of the work done by your department.
You run a team of support staff not fire-fighters.
Everyone knows that regular maintenance helps keep your building, services and facilities running smoothly. Urgent situations will inevitably arise but keeping a tight maintenance schedule and a good overview of work requests in Agility will hopefully mean that they are few and far between.
Your team is always on the move
The Agility internet / intranet portal gives staff easy access to operational information in order to make informed decisions quickly, based on up-to-the-minute intelligence.
As a browser–based system Agility can be securely accessed via the web. This means the external contractors can be given remote access to the system. The simple secure operator interface is also easy and quick to use at any computer terminal.
In addition to PC-based access, Agility Mobile ensures that your team is always in contact. PDAs and touch screen tablets can log, receive and update work orders, helping you to align and monitor your mobile workforce such as mobile technicians, porters and cleaning staff. SoftSols also provides a handheld catering application which enables staff to take bedside orders for patient’s meals.