We have been able to use Agility to help satisfy our external auditors by being able to illustrate how we have completed services and tying key documentation together.
Simon Allan, Maintenance Operations Leader
Agility's allowed us much more flexibility, reduced our paperwork and made allocating jobs to our engineers much more efficient. Being able to track the history of assets accurately is critical to our business and the safety of the team on site.
Phil Misfud, Maintenance Engineer, BAE Systems
Since rolling out Agility across Bakkavor, and with help from SoftSols configuring the system, we have seen a definite improvement in system utilisation, recoded jobs (both reactive and proactive), and been able to successfully interrogate repetitive maintenance. Based on this we are now seeing an increase in product throughput in the manufacturing environment.
Gary Smyth, Business Analyst, Bakkavor
We have a team of over 40 field-based engineers and we use Agility to capture and analyse key information for the work they undertake. Agility allows us to capture the time and costs associated with each piece of work, enabling us to accurately manage and control our own costs. Agility has been invaluable to us as an organisation by gathering and reporting key business intelligence and steering us towards pursuing the most appropriate type of contracts.
Catalin Lordache, Managing Director, CBM Electrical Contractors
With Agility we’ve been able to capture key information which has forced us to review our maintenance management best practise across our sites. We’ve also been able to identify some inconsistencies in how we manage our maintenance and rectify these. Agility has given us great control of our helpdesk requests and subsequent work and also enabled us to ensure our compliance across all sites.
Stephen Benham, Operations Manager, Circle Healthcare
We selected Agility as our CMMS package in 2012 with a view to implementing standard practices and information management across multiple automation sites upon which we provide services to our customer base. Previously we had little external visibility of maintenance activities being carried out, or of the utilisation of spare parts stock in one central and accessible repository.
Using Agility, we can now view details of maintenance activities and stock utilisation across 20 sites in the UK and Europe. Agility gives us the ability to monitor activity, enforce standardisation and ensure that safety-critical functions are being adhered to.
The Agility system typically logs around 6000 jobs/month, 15000 parts and with over 400 labour resources Agility provides us with a tool to deliver better and more efficient services to our customers.
Dave Franks, Project Lead
Before implementation, our team would complete approximately 120 maintenance tasks a month. As soon as the system went live there was an enormous jump and the average over the last year is 383 maintenance tasks per month. Another KPI for me is reactive vs proactive tasks and we have swung from 70% reactive to more like 70% proactive.
Steve Green, Engineering Manager, Forbo Flooring
SoftSols Group rapidly understood the extremely complex requirements of the performance management system and the system interface with the robots, and then expertly translated these into comprehensive specifications and subsequently a coherent working system.
Robin Barter, Serco
We have been able to develop asset registers and schedules, group task details for planned preventative maintenance, the recording of breakdowns, failure on test, and failure on demand statistics. The system assists not only in the day-to-day planning of the maintenance work but also in the tracking of major inspection works requiring substantial capital.
Mike Cook, Group Technical and Inspection Manager, Inter Terminals
We were looking for something that would cover everything we needed - a convenient, easy to use, universal system. When we looked around the various solutions available on the market, Agility was the only one that ticked all the boxes.
Jason Jarrard, Managing Director, Jaylec
Agility is now the backbone of our maintenance work management. It helps us ensure that once work orders are logged, the only people who have to worry about maintenance are me and my team.
Jon Park, Property Services Manager, Meadowhall
We began working with SoftSols in 2002 - today, Agility is used extensively throughout Nottingham Tram Consortium. All planned and reactive maintenance for our infrastructure is managed and co-ordinated through Agility, we also use Agility to identify any faults found on the trams where the maintenance work is carried out by a contractor. Agility is used to control the inventory and purchasing of stock and spares. We also use it to monitor and track services through the control room log and capture our passenger feedback. The Local Authority in Nottingham has access to Agility and use it to monitor and measure our performance in key areas against agreed targets.
Agility has given us real visibility of our asset performance and service levels and helped identify areas for improvement and investment.
Lindsay Murphy, Head of Engineering, Nottingham Express Transit
The importance of Agility to RPL cannot be overstated. It is fully integrated into our business processes and is used at all levels across the business to manage and improve all aspects of the operation.
Mark Anderson, RPL Maintenance Manager
I would highly recommend Agility to any educational facility, here at Sacred Heart we’ve seen a 60% reduction in paperwork and administration since installing the system.
Kim Street, Property Manager, Sacred Heart College
We wanted to provide a single standardised system that combined the helpdesk and work order process in one tool. Agility really fitted the bill.
Trevor Fox, Buildings Manager, The Sheffield College
Technical assets are too valuable and the research conducted is too important and costly to allow us to have any unplanned downtime
The most appealing factor for me was the flexibility offered - SoftSols has been quick to adapt and respond to any requirements or questions from our team. This resulted in a robust product that meets and exceeds our original brief.
Clive Pennington, Head of Engineering
Agility is the kind of system that you can deploy very quickly and see results fast with relatively minimal expense.
Kieth Jones, Senior Maintenance Engineer
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